Country Inn & Suites By Radisson, Hagerstown, Md

The free hot breakfast!

TV was small and didn't have a lot of channels.

Breakfast offered good choices.

My room had not been cleaned at all; dirty towels, wet bathroom floor, food and garbage on the bed side table. I asked for another room and was given a different room and the overall cleanliness of that room was also not very good. Bedding appeared to not have been washed from previous user.

I like that I was able to enjoy my stay.

Nothing wrong

Th hotel was fine and the desk clerk gave us the Booked.net room and rate but, they the hotel had no record of our Booked.net booking.

The hotel had no record of our Booked.net booking. Luckily we went early before the concert (reason for the this hotel stay) instead of after. Hotel looked pretty well booked so we may have been out of luck if we had waited until 11pm to check in.

Great to have breakfast and a pool

Location is a bit odd and things could have been tidier - bed linens from our room's cleaning were left by our door and weren't taken away until I moved them in front of housekeeping.

Bed was wonderful and clean. Loved the cookies and the breakfast.

We had ants in our room. (That seemed odd as we stayed in this hotel twice in a two week period. Our first room was superb!). However our second visit wasn't as great...our neighbors were SO loud running thru halls until after midnight and talking loudly and screaming kids. I had to turn the air down so that the unit would drown the noise out.

The room was attractive and spacious.

The television was small for the large room. My husband and I went to the free breakfast at 8:10 am and the waffle mix ran out after the father of a family of four got his waffle. I asked the staff member in charge of that area to make more batter. She told me no, she wasn't going to make any more until 9 am because some people sitting here may just get four or five. The woman in front of me said, "My husband got a waffle, and the kids and I wanted one too . . we just got here." I told the staff member that my husband and I hadn't had one yet either. Five more new people walked into the dining area to eat. She looked at me and said, "I'm NOT filling it again until nine." I went to the front desk and asked for a manager; I was told the manager was busy. I explained to the attendant at the desk what had happened and she went over to the dining area. My husband and I just left and went out for breakfast. The pool had so much chlorine and SALT in it that the water was cloudy. If the water got on your lips it was just AWFUL!!! Didn't stay in too long.

Room was awesome

Preauthes card twice

The breakfast was excellent. Probably the best I've experienced in any of the free breakfast packages. The room was large and comfortable and the location was close to a number of restaurants.

I requested an accessible room as I'm handicapped but instead I got a room on the 3rd flr with a tall bathtub which precluded my being able to take a shower. I thought since I made the reservation ahead of time , that I would get my request. Very disappointed with you not telling me that my request had not been honored!

Some towels, wash clothes, and bathmat was missing and never brought to room after we arrived.

The receptionist was very nice and the cleanliness was good

Bigger work out area

Breakfast Clean rooms Safety Really nice housekeeping staff Pool was awesome

We were lucky but several customers had a problem with ants

Nice motel in a great location. Excellent breakfast. Walking distance to a mall and dining.

I was given a handicapped room. I'm not handicapped and didn't ask for a handicapped room. I made a reservation ahead of time. Why was I given a handicapped room? The motel didn't seem to be full at all.

Location is perfect for stores and food chains; breakfast was GREAT!

pillow too flat; comforter kept slipping into coverlet; elephants tramping on floors upstairs all night

Breakfast was delicious. After hours coffee was very much appreciated. The front desk staff was very helpful and Barbie not only prepared tasty food, but she was very friendly with the Customers.

The laundry room on the 4th floor could have been kept cleaner.